Quiz

1. What is the average age of today's bride?
a. 34 Years
b. 22 Years
c. 25 Years
2. Grooms have become more involved in wedding planning?
a. True
b. False
3. Who makes the most decisions about today's wedding celebrations?
a. Bride
b. Groom
c. Bride's Mother
4. Always list your prices on the printed collateral and on the Website?
a. True
b. False
5. Which front line staff should be on board with customer service for prospective wedding clients (check all that apply)?
a. Bell Captains
b. Parking Attendants
c. Cleaning Staff
d. Concierge
e. Gift shop managers
f. Restaurant Maitre'd
g. Front Desk
h. Reservation Staff
6. Front line staff should be invited to taste:
a. Coffee in the lobby
b. Wedding reception menu by Executive Chef
c. Complimentary apples on the registration desk
7. Who should be able to give wedding packets for walk-ins (Check all that apply)?
a. Concierge
b. Front Desk
c. Parking lot attendant
8. What are the key incredients for the meeting area that make it special (Check all that apply)?
a. Hotel brochures
b. Wedding portfolio
c. Sample place setting
d. Attractively lit area
e. Fresh flower arrangement
f. Comfortable/quiet seating area
9. You should sign your first name on the follow-up thank you note and enclose a business card?
a. True
b. False
10. What must you include in your voice mail message (Check all that apply)?
a. Your name and title
b. Your work schedule
c. Hotel Website address to visit
d. your company cell #
e. The Hotel's mailing address